• Reservation cancelled outside the 15 day period
    In case of a reservation cancelled outside the 15 day period from the date of arrival, the refund will be processed within 15 working days from the date of receipt of bank account details from the customer.(not valid for black-out period)
  • Credit card transaction
    Credit card transaction or processing fee if any will be deducted from the refund.
  • Refund local currency only.
    Refund will be processed in local currency only.
  • Refund for late cancellations
    No refund will be processed for late cancellations (cancellations received within 15 days from the arrival date) or for the no-shows on the date of arrival in any case whatsoever.
  • CANCELLATION POLICY
    We do not charge cancellation fees for bookings cancelled before 12 noon (local hotel time) 15 days from the date of arrival. However, for reservations cancelled (late cancellation) within 15 days of arrival, post 12 noon (local hotel time) or in case of a non-arrival on the date of check-in, the total stay charges in full or equivalent to the deposit made (whichever is higher) will be levied.